Refund Policy

At BG Business Solutions, we prioritize customer satisfaction and are committed to delivering high-quality services. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund.

1. Eligibility for Refunds

Our refund policy is applicable only under the following circumstances:

• The service/product purchased was not delivered as promised.

• There was a technical issue or error on our part that prevented successful completion of the service.

• The request for refund is made within the applicable refund window as mentioned below.

2. Non-Refundable Services

Refunds are not applicable in the following cases:

• Services that have already been fulfilled or delivered as per agreement.

• Any personalized or customized services once work has started.

• Digital products or software licenses that have been delivered or activated.

• Delays or dissatisfaction caused by third-party platforms or providers.

3. Refund Request Timeline

• Refund requests must be submitted within 7 days of the purchase date.

• Beyond this period, refunds will not be processed under any circumstances.

4. How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

• Full Name

• Order/Transaction ID

• Reason for requesting the refund

• Supporting documents or screenshots, if any

Our team will review your request and respond within 5-7 business days.

5. Refund Process

• If your refund request is approved, the amount will be credited back to your original method of payment within 7–14 business days, depending on your bank/payment processor.

• In some cases, we may offer a service credit instead of a direct refund.

6. Contact Us

For questions about our refund policy, please contact:
📧 [email protected]